Frequently Asked Questions
🌍 Do you ship internationally?
Yes, we offer worldwide shipping. Our main markets include North America, Europe, and Australia.
📦 Where do you ship from?
Most orders are shipped from our facility in China. Depending on product availability, some orders may be dispatched from our U.S. warehouse in Texas.
💰 How much is the shipping fee?
Shipping fees vary by location and order size. Exact rates will be calculated at checkout.
⏱️ How long will delivery take?
Delivery times typically range from 5–15 business days, depending on your location and chosen shipping method.
📍 How can I track my package?
Once your order ships, you’ll receive a tracking number via email. You can use this number to track your package on the carrier's website.
🚚 Which shipping carriers do you use?
We partner with trusted carriers such as USPS, FedEx, DHL, and local postal services for reliable delivery.
🔒 Is my information secure when using your site?
Absolutely. We use industry-standard SSL encryption to keep your personal and payment information safe.
💳 What payment methods do you accept?
We accept PayPal and major credit cards including Visa, MasterCard, and American Express.
❌ Why was my payment declined?
Payment may be declined due to insufficient funds, incorrect billing information, or restrictions set by your bank. Please double-check your details or contact your provider.
❓ Can I cancel my order?
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Before shipment: You may cancel or modify your order. A 5% processing fee applies for PayPal/Credit Card, and 5–10% for Affirm payments.
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After shipment: Cancellations are possible, but a 15% restocking fee applies. Shipping costs are non-refundable. If the order is in transit, contact us as soon as possible for a return-to-sender request.
🔁 Can I return my order?
Yes, we accept returns within 14 days of delivery. Items must be unused and in their original, resellable condition.
🚫 Are all items returnable?
Some items may be non-returnable due to hygiene, customization, or clearance status. Please refer to the product page or contact our support team for specific return eligibility.
